Shipping


SHIPPING INFORMATION

All orders are shipped from our warehouse in Montreal, Canada.

Please allow 1-5 business days for processing orders.

By entering your Country, Province/State and Zip/Postal Code (where applicable) and then clicking on the “Get Quote” button, the system will give you shipping prices and service options.

Delivery times published by the shipping services are approximate, and some orders take longer to be delivered. Your patience is appreciated!

Products shipped from Montreal, Canada for customers in Canada:

Orders are shipped using Canada Post or UPS. At checkout you have the option of selecting from the following classes of service:

1) Canada Post – Lettermail: this is the least expensive service and is only available for items that are small enough to be considered lettermail. There is NO Tracking Number for this type of service, and therefore it is not a guaranteed service (although it is reliable and cost-effective). Typical delivery times are within 4 business days, although some orders may take longer depending on various factors, including shipping location.

2) Canada Post – Expedited Parcel: this is a cost-effective, ground delivery service for documents and parcels within Canada. This service comes with a Tracking Number.
Delivery times are as follows:
Local: 1 business day (plus 1-5 business days for processing orders)
Regional: 1-3 business days (plus 1-5 business days for processing orders)
National: 2-7 business days (plus 1-5 business days for processing orders)

3) Canada Post – Xpresspost: this is a fast and affordable service that comes with a Tracking Number.
Delivery times are as follows:
Local: 1 business day (plus 1-5 business days for processing orders)
Regional: 1-2 business days (plus 1-5 business days for processing orders)
National: 2 business days (plus 1-5 business days for processing orders)

4) UPS – Standard: Packages are typically delivered within 1-6 business days, depending on location (plus 1-5 business days for processing orders), but can sometimes take longer. This service comes with a Tracking Number. Please note - UPS cannot deliver to P.O. Boxes. Please use a valid street address only.

5) UPS – Express Saver: Packages are typically delivered in 1 business day, depending on location (plus 1-5 business days for processing orders), but can sometimes take longer. This service comes with a Tracking Number. Please note - UPS cannot deliver to P.O. Boxes. Please use a valid street address only.

Products shipped from Montreal, Canada for customers in the United States:

Orders are shipped using United States Postal Service (USPS). Orders are processed and packed at our warehouse in Montreal, Canada and are then transported to Champlain, NY and given to the local USPS post office the following day. Please allow 1-6 business days after you place your order for orders to get to the post office in Champlain, NY.

At checkout you have the option of selecting from the following classes of service:

1) First-Class Package Service: this is the least-expensive shipping option for orders that weigh up to 1 pound. This service comes with a Tracking Number. Delivery time is typically 1-5 business days (plus 1-5 business days for processing orders), but in some cases may take longer.

2) Priority Mail 2-Day: this service is for orders that are above 1 pound. This service comes with a Tracking Number. Delivery time is typically 1-3 business days (plus 1-5 business days for processing orders), but in some cases may take longer.

3) Priority Mail Express 1-Day: this is the fastest service available and comes with a Tracking Number. Delivery time is typically 1 business day (plus 1-5 business days for processing orders) to most US locations.

4) Media Mail (CDs and Vinyl ONLY): this is the most cost-effective shipping option for heavier music orders. This service comes with a Tracking Number. Delivery time is typically 2-8 business days (plus 1-5 business days for processing orders), but in some cases may take longer. Please note that all purchases made with Media Mail service are subject to inspection by the USPS and cannot be guaranteed against damage or loss. While shipping issues (loss, damage) are rare with all USPS services, if you are a collector we recommend shipping with priority mail class or express service.

Products shipped from Montreal, Canada for customers outside of Canada and the United States:

Orders are shipped using United States Postal Service (USPS). Orders are processed, packed, and picked up from our warehouse in Montreal, Canada and are then transported to Champlain, NY, where they are posted from the local USPS post office the following day. Please allow 1-5 business days after you place your order for orders to get to the post office in Champlain, NY.

Please note that for International Orders you will be responsible for any additional customs taxes or tariffs as applicable to your country, at the time of delivery.

At checkout you have the option of selecting from the following classes of service:

1) First-Class Package International Service and First-Class Mail International Service Large Envelope: this is the least-expensive shipping option for orders that weigh up to 4 pounds. There is NO Tracking Number for this type of service, and therefore it is not a guaranteed service. Delivery times vary by destination and are typically 10-25 business days (plus 1-5 business days for processing orders).

2) Priority Mail International: this service is used for packages weighing up to 70 pounds. This service includes a Tracking Number. Delivery is typically 6-10 business days (plus 1-5 business days for processing orders).

3) Priority Mail Express International: this is the fastest and most reliable service that includes a Tracking Number. Delivery is typically 3-5 business days (plus 1-5 business days for processing orders).

Please note that customers in South America, Asia, Africa, and parts of Europe may only be offered the option of Priority Mail Express International due to problems experienced with local delivery service.